Patient Service Advocate Supervisor
Company: TrueCare
Location: San Marcos
Posted on: October 19, 2024
Job Description:
TrueCare
Regular
Clinical Support
$27.23 To $38.24 Hourly
TrueCareAre you a friendly, organized professional with experience
working in a busy call center? Do you excel at training and leading
others, and have great communication skills? Do you have a heart
for service and want to contribute to the health and wellness of
your community? If you answered yes to these questions, TrueCare
would like to hear from you!Now is your chance to join TrueCare!
The schedule is Monday-Friday from 8:00 a.m. - 5:00 p.m. or 11:00
am - 8:00 p.m. Occasional weekends.TrueCare was established in 1971
with a mission of bringing affordable, comprehensive healthcare to
everyone, regardless of their ability to pay. At TrueCare, we put
your health first. Our compassionate team understands your needs
and provides a heartfelt welcome to each and every person who walks
through our doors.The Patient Service Advocate Supervisor is
responsible for overseeing and coordinating daily operations for
the Patient Services Advocates (PSAs). This includes monitoring
compliance with policies and procedures to assure the goals and
objectives of coordination of care and reporting needs are met.
ESSENTIAL FUNCTIONS:
- Oversee and coordinates the daily activities of the PSAs with
regards to quality, timeliness, accuracy and consistency.
- Assign staff to various PSA projects, based on skills and
capacity.
- Create and maintain staff schedules, coverage plans and
assignments; and manage Paid Time Off(PTO).
- Monitor staff time and attendance daily and make appropriate
corrections, as needed.
- Train staff on processes and protocols for managing and
following-up with patients in an assigned group or population to
schedule appointments.
- Work closely with Director of PRE to ensure departmental goals
are being achieved; advise manager of issues that impede goals from
being met.
- Ensure complete tracking and follow-up on all projects
assigned.
- Produce and maintain reports for all projects assigned.
- Monitor workflow and ensure that outreach and scheduling are
completed within the guidelines established by the department.
- Assist in tracking and reporting on staff productivity.
- Monitor quality by performing audits and ensure all associated
processes are followed consistently.
- Make recommendations regarding changes, improvements or
enhancements to processes and assist with implementation.
- Serve as point of contact and perform trouble-shooting when
problem situations arise pertaining to PSA projects.
- Address and resolve complaints related to customer service;
escalate to Director of PRE, when necessary.
- Provide coverage for managing projects or assignments.
- Maintain confidentiality of Patient Health Information (PHI) by
following all applicable Health Insurance Portability and
Accountability Act (HIPAA) regulations.
- Coordinate and schedule trainings for staff.
- Assist with developing departmental protocols.
- Conduct weekly and/or monthly meetings as directed.
- Attend and participate in meetings, task forces and committees
as appropriate.Qualifications Required:
- High school diploma or equivalent.
- Two (2) years' of call center or back office experience in a
healthcare setting.
- Two (2) years' of supervisory or lead experience in a
healthcare setting.
- Knowledge of the HIPAA Privacy and Security Rule.
- Bilingual in English and Spanish.
- Availability to work outside of normal shifts (i.e., 11am to
8pm,Saturdays).
- Computer literacy working with PC-based software applications
(e.g.,EHR software) and proficiency with the Microsoft Office
suite,including Outlook, Word, PowerPoint and intermediate skill
level in Excel.Qualifications Desired:
- Associate's degree in a healthcare related field.
- Knowledge of medical terminology or primary care workflow.The
Benefits:
- Competitive Compensation
- Low-cost health, dental, vision & life insurance
- 3 weeks PTO, 10 Paid Holidays
- Tuition Reimbursement, Employee Assistance program Licenses:
Will be required to travel between all TRUECARE' sites and
locations therefore California Driver's License, proof of insurance
and clean driving record required.At Truecare, we put your health
first. Our compassionate team understands your needs and provides a
heartfelt welcome to each and every person who walks through our
doors.
Visit truecare.org to learn more! Health Inside. Welcome in! Salud
Adentro. Bienvenido!In the spirit of pay transparency, we are
excited to share the base salary range for this position. If you
are hired at TrueCare, your final base salary (within the pay
range), will be determined based on factors such as education,
knowledge, skills, and experience. In addition to those factors, we
believe in the importance of pay equity and consider the internal
equity of our current team members when determining any final
offer. Please keep in mind that the range mentioned above is the
full base salary range for the role. Hiring at the maximum of the
range would not be typical to allow for future and continued salary
growth. We also offer generous benefits and retirement
plans.Employment is contingent on having a seasonal COVID-19
vaccination, or use of a mask, from November 1 through March 31 of
every year.
PI2bddf40ea6c8-37248-33940364
Keywords: TrueCare, La Mesa , Patient Service Advocate Supervisor, Other , San Marcos, California
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