Collection Specialist

Company: Disability Solutions
Location: Long Beach
Posted on: October 19, 2024

Job Description:

Job Summary A/R Collection SpecialistResponsibilities:

• Monitoring customer accounts and detecting overdue payments
• Collecting and analyzing data for a selected payment/debt history
• Reaching out to customers to discuss their outstanding invoices
• Maintain records of contacts and attempted contacts with delinquent account customers as well as records of any payments collected from the customer.
• Consulting and helping clients with billing and credit problems
• Managing payments and refund operations
• Developing measures encouraging timely payments
• Reporting on collection operations and customer account updates
• Escalate accounts where there is no response from customer or unable to resolve payment issues.
• Be prepared to discuss account status of past due accounts in weekly meetings. Candidate requirements:
  • 3+years' experience of working on a Collection Specialist position
  • Profound knowledge of collection techniques and billing procedures
  • Good knowledge of legal regulations in the debt collection area (such as FDCPA)
  • Easy working with targets
  • Critical thinking skills
  • Excellent communication skills-- both written and oral
  • Stress-resistant and productive
  • Good level of problem-solving and negotiation skills
  • Managing historical records of account statuses and collection
  • Ability to bring tasks to completion
  • Have a high school diploma; associate or bachelor's degree would be a bonus.

Keywords: Disability Solutions, La Mesa , Collection Specialist, Accounting, Auditing , Long Beach, California